SupportBase
SupportBase 2.0 is live

Customer support,
on autopilot.

The AI-first platform that turns chaos into insights. Resolve tickets instantly, manage workflows, and keep your customers happy.

SupportBase Dashboard Interface

Trusted by innovative teams

Acme Corp
GlobalTech
Nebula
FoxRun
Trio
New: RAG Engine

Your documentation,
now conversational.

Stop answering the same questions. Our AI ingests your Notion pages, PDFs, and website content to create a living knowledge base. It answers customer queries instantly, with citations.

  • Instant ingestion from URL or file
  • Strict citation & no hallucinations
  • Seamless handoff to human agents
How do I reset my API key?

You can reset your API key in the Settings dashboard.

Go to Settings > Developers > API Keys > Regenerate

Source: docs/api-keys.md

Email2m ago
Login issue
ChatNow
Pricing question
Discord1h ago
Feature request: Dark mode

One inbox to
rule them all.

Stop tab-switching. Manage Email, Live Chat, Slack, and Discord conversations from a single, unified interface. Assign tickets, set priorities, and track SLAs effortlessly.

Built for developers,
by developers.

We treat support as code. Full TypeScript SDK, comprehensive webhooks, and a granular API. Automate your workflows or build custom integrations in minutes.

ticket-creation.ts
import { SupportBase } from '@supportbase/sdk'

const client = new SupportBase({
  apiKey: process.env.SUPPORTBASE_KEY
})

// Create a ticket programmatically
const ticket = await client.tickets.create({
  subject: "API Rate Limit Issue",
  priority: "high",
  user: { 
    email: "dev@customer.com",
    name: "Jane Doe" 
  },
  tags: ["api", "urgent"]
})

console.log(`Ticket created: ${ticket.id}`)

Everything else you need

No bloat. Just the features that matter.

Analytics
Track response times and CSAT scores.
SOC2 Security
Enterprise-grade data protection.
Global Reach
Auto-translation for 100+ languages.
Webhooks
Real-time events for every action.
Team Management
Role-based access control.
Custom Models
Fine-tune AI on your specific data.

Simple, transparent pricing

Start for free, scale when you need to.

Starter
For side projects and small teams.
$0/mo
  • 1 Team Member
  • 100 Tickets/mo
  • Basic Knowledge Base
  • 7-day history
POPULAR
Pro
For growing businesses.
$29/mo per project
  • Unlimited Team Members
  • 5,000 Tickets/mo
  • Advanced AI Agents
  • Custom Domain
  • API Access
Enterprise
For large organizations.
Custom
  • Unlimited Everything
  • Dedicated Success Manager
  • Custom AI Model Training
  • SLA & Priority Support
  • On-premise Deployment

Frequently Asked Questions

How does the AI training work?
You simply upload your PDF documents, link your Notion pages, or provide your public help center URL. We automatically crawl, chunk, and index this data to train your custom AI agent. It takes minutes, not weeks.
Can I use my own API keys?
Yes. On the Enterprise plan, you can bring your own OpenAI or Anthropic API keys. On Starter and Pro, we handle the LLM costs for you within fair usage limits.
Is my data secure?
Absolutely. We are SOC2 Type II compliant. Your data is encrypted at rest and in transit. We never use your customer data to train our foundational models.
What happens if I exceed my ticket limit?
We'll notify you when you reach 80% and 100% of your limit. You can choose to upgrade or pay a small overage fee per additional ticket. We never stop your support service.

Ready to transform your support?

Join thousands of companies using SupportBase to deliver faster, better support.